Universal Furniture Warranty

Universal Furniture's vision is a commitment to the highest quality and craftsmanship of its products. With great attention to detail and first-class materials, all furniture is designed to be durable and guarantee top quality in every respect. These warranty policies provide additional security and added value for your purchase.

How to Proceed if You Observe a Defect

If you discover a manufacturing defect, notify the authorized retailer immediately. First, identify the problem (frame, cushions, fabric, or other component) and inspect any visible damage.

Have your original receipt and product details ready, then submit your warranty claim, along with photos and a description of the defect, to the retailer where you purchased the item. A customer service representative will review your claim and guide you through the resolution process.

Warranty Coverage by Category

Category	Warranty Period	Coverage Details
Frames	Limited Lifetime	Covers manufacturing defects in wood frame components. Must remain in original upholstery.
Springs	Limited Lifetime	Covers manufacturing defects in spring components. Must remain in original upholstery.
Cushions (Uni-blend)	2 Years	Covers manufacturing defects. Must remain in original upholstery.
Cushions (Ultra-Plush)	3 Years	Covers manufacturing defects. Must remain in original upholstery.
Cushions (Spring Down)	5 Years	Covers manufacturing defects. Must remain in original upholstery.
Mechanisms (Sleeper & Swivel Gliders)	3 Years	Covers defects in metal mechanism components. Must remain in original upholstery.
Mattress	3 Years	Covers defects in the innerspring sleeper mattress. Normal softening is not covered.
Upholstery Warranty	1 Year	Covers defects in fabric, leather, zippers, fastenings, and back pillow filling materials.
Wicker, Cane & Bamboo	1 Year	Covers normal wear and tear, excluding punctures.

Warranty Limitations & Exclusions

While Universal Furniture provides extensive coverage, certain conditions and damages are not covered under warranty:

Re-upholstering voids all warranties.
Misuse, abuse, or accidents (including commercial or institutional use).
Freight damage incurred during delivery.
Slight variations in size, scale, or padding, as each piece is handmade.
Foam and fiber softening over time, which is considered normal wear.
Fabric wear issues such as fading, pilling, wrinkling, or stretching.
Damage due to aftermarket treatments (e.g., soil repellents, spray treatments).

Universal Furniture is committed to ensuring your investment remains in top condition. For any warranty concerns or inquiries, contact customer support for assistance.