WHITE GLOVE DELIVERY
As retailers scrambled to find carriers to meet their shipping needs, the delivery process itself also became a critical component of reflecting a brand’s service quality to consumers. Especially for items like furniture, there is need for premium logistics service, specifically, white glove delivery to provide the value-added service customers demand. Here is how we do it -
We wow the customer by providing a seamless delivery experience. By partnering with industry-leading carriers, a digital delivery network for final-mile white glove services, our team applies AI-technology to manage the entire delivery process from beginning to end. Coming soon, our customers would be able to easily access when an order is packaged, labeled, shipped, and delivered, with an entire tracking history of each order including billing, pre-inspection status, transit, etc. with real-time visibility. Provide our customers with a peace of mind before, during, and after the delivery process.
You may think that adding a white glove service to our offerings sounds expensive. But it does the opposite. Unlike traditional carriers like FedEx or UPS, shipping heavy delicate furniture goods require special handling by an experienced team to reach its destination. Turning to alternative cheap methods can pose risks of damage, returns & redelivery costs, or even worse- lost in transit. By upgrading from a threshold to a white glove delivery, where our furniture product is inspected before delivery, and the product is assembled and installed in the customer’s home, you are likely to save thousands of dollars down the road in exchange for a small upfront cost.
The biggest downfall that could happen during a delivery is damage to the item. For a process that requires multiple checkpoints and careful coordination to reach its destination, a single scratch on a sofa could jeopardize the entire delivery for a customer. Luckily however, shipping through a white glove provider puts utmost priority into protecting each product’s quality before and after a delivery. The delivery team will inspect each item before shipping and perform all necessary checks, in addition to arriving at the customer’s home after assembly. Coming soon, you can even access photo documentations as proof to ensure that the product was delivered in good condition with complete transparency.
A delivery has a single mission: to reach its destination point at the right time, right place, and with the right product. To ensure this outcome requires precise attention to detail in every delivery step by a professional team. This means being able to track each order in real-time, having a reliable communication network between customers, and verifying accurate order information so that the customer can receive their delivery seamlessly. A sudden change in the eta, or finding a broken furniture piece upon arrival not only puts the customer at great distress, but also significant costs and burden on your hands to figure out the reverse logistics. By partnering with a white glove network, reduce the risk of returns and provide your customers with a premium delivery experience that they’ll remember forever.
Our shipping method reflects our brand’s worth to customers. We treat our products with a white glove attitude: real-time tracking, attention to detail, special packaging, hassle-free assembly, and ensuring our customers are happy with our service.